Frequently Asked Questions
Our most popular questions, answered
Your medication is prepared at our GPhC-registered pharmacy in Birmingham/Bradford, with same- day delivery available for those living or working within these cities. For those outside these cities, next-day delivery is available through Special Delivery by 9am or 1pm. All orders are discreetly packaged, with no indication of the contents on the exterior.
About PharmExpress
Yes, all the treatments we provide are sourced directly from regulated UK-authorized distributors
The questionnaire helps us evaluate your symptoms and medical history, allowing us to provide a prescription tailored to your needs.
When placing your order, you have the option to provide your GP’s details. If you choose, we can notify your GP on your behalf, but no information will be shared without your consent.
Unlike Feefo, Trustpilot doesn’t allow you to change your name or submit an anonymous review when initially writing it. However, you can make these changes after posting your review. Here’s a guide on how to update your Trustpilot username: Trustpilot Username Editing.
Yes, your personal information and order history are kept entirely confidential and will never be shared with any third party.
Ordering
No, you don’t need to provide a prescription. Simply complete a brief online medical consultation, which will be reviewed by one of our prescribers. If the treatment is appropriate for you, they will issue a prescription at no cost. However, for certain treatments, you must have been previously diagnosed with the relevant condition by a GP or pharmacist before placing an order with us.
Yes, simply log in to your account on our website and select the option to reorder your previous purchase.
Yes, as your medical condition might change. However, if you have filled out a questionnaire for a previous order, your information will be pre-populated for your review, and you’ll only need to verify its accuracy.
Email confirmations are sent automatically once your order is placed. If you haven’t received one, please check your spam or junk folder. Also, ensure that the email address you provided during registration is correct. If you still encounter issues, please reach out to our patient care team for help.
At present, we do not deliver internationally, but we are working on expanding our services to include this option in the future.
The cutoff time for orders on weekdays is 16:00, and on Saturdays, it is 11:00.
Yes, all medications are shipped via courier services like Royal Mail and delivered directly to you in plain, unmarked packaging with no branding or labels.
You can review our return and refund policy here.
We provide two primary delivery options. The first is Royal Mail, which delivers your medication by the next working day if ordered before the cutoff time. The second option is same-day delivery via a courier, available only within London.
In certain cases, your delivery may be automatically upgraded based on size or weight. For more details on all our delivery options, please click here.
Payment
We accept all major credit and debit cards, including American Express, as well as Apple Pay and Google Pay. Additionally, we are pleased to offer PayPal as a payment option, making us one of the few UK online pharmacies to do so.
Treatments
No, we do not prescribe antibiotics. If you believe you have an infection, please consult your GP for appropriate treatment. For travel-related needs, such as Doxycycline, you can obtain it from our Travel Clinic (link to travel clinic page )
Yes, we offer Phenergan, which you can find here.
If you’re seeking Phenergan for hay fever, you can explore our full range of hay fever treatments here.
If you’re looking for Phenergan for insomnia, check out our complete selection of sleep aids here.
Yes, we provide a range of both prescription and non-prescription treatments for erectile dysfunction, which are effective for most men. Our ED treatments are available in both branded and generic options, including Sildenafil (generic Viagra), Tadalafil (generic Cialis), and Vardenafil (generic Levitra).
Yes, you can purchase Ventolin from us. Before completing your order, you’ll need to fill out a brief online consultation to confirm that this treatment is suitable for you. Once approved, you can buy up to two Ventolin inhalers.
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